Update - Dial Fusion received notification from Infobip that CPS initiation limits are being exceeded, causing calls to queue. The team has adjusted limits in the switch and is continuing to monitor to ensure resolution.
Nov 20, 2024 - 17:18 EST
Nov 20, 2024 - 17:18 EST
Monitoring - InfoBip has provisioned additional trunks and channels for our account. Traffic is being shifted back to monitor for improvement.
Nov 20, 2024 - 13:08 EST
Nov 20, 2024 - 13:08 EST
Identified - The Dial Fusion team has identified an issue with our carrier partner InfoBip, causing delays in outbound calls processing and higher than normal cancel rates. A ticket has been raised with the carrier, and all traffic is currently flowing through Commio at this time.
Nov 20, 2024 - 11:33 EST
Nov 20, 2024 - 11:33 EST
Core Services
Operational
Primary/Operational Database Server
?
Operational
Reports Database
?
Operational
Load Balancer/Reverse Proxy
?
Operational
Agent Login
?
Operational
Admin Login
?
Operational
Non-Agent API
?
Operational
Recording Access
?
Operational
Call Routing and Phone Numbers
Degraded Performance
Inbound Call Routing
?
Operational
Outbound Call Routing
?
Degraded Performance
Phone Number Management
?
Operational
Carrier Partners
Degraded Performance
Carrier Partner - Infobip
Degraded Performance
Carrier Partner - Commio
Operational
Ancillary Services
Operational
Billing System
?
Operational
Documentation Site
?
Operational
Dial Fusion Cloud
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.